Refund Policy

Last updated: September 1, 2026

1. Overview

Mondelearn charges one-time level unlock fees. This Refund Policy explains when refunds may be issued for purchases made through our platform.

2. Eligibility

Refund requests must be submitted within 7 days of purchase. You must not have completed more than 20% of courses in the unlocked level. Free (Beginner) level access is not eligible for refunds.

3. Non-Refundable Items

Refunds are not available after significant course progress, for completed assessments, or where account terms were violated. Promotional or discounted purchases may have different terms.

4. How to Request

Email hello@mondelearn.com with your account email, payment reference, and reason for the request. We respond within 5 business days.

5. Processing

Approved refunds are processed to the original payment method via Paystack within 10–14 business days.

6. Contact

Mondelearn Ltd., 14 Independence Avenue, Accra, Ghana · hello@mondelearn.com · +233 30 123 4567